Frequently Asked Questions

1. What materials are used in Cokiyaya photo frames and albums?

Our photo frames are made with durable tempered glass paired with wood or metal accents for a clean, modern look. The photo albums feature a linen-wrapped cover and self‑adhesive pages designed to hold and protect photos without damaging them.

2. Can the crystal frames be displayed both vertically and horizontally?

Yes. Each frame is designed to support both portrait and landscape orientations, so you can place them on desks, shelves, or display tables exactly the way you prefer.

3. Are the photo frames and albums durable?

Both products are built for long-lasting use. The frames use strengthened glass with smoothed edges, while the albums have reinforced binding and thick pages that resist bending, yellowing, and dust exposure.

4. How do I insert photos into the frames or album pages?

For frames, simply open the back panel, place your picture inside, and close the panel securely. For albums, peel the protective layer from the self‑adhesive pages and press your photos in place. Both options work with standard photo sizes.

5. Are these products safe for children to handle?

Yes, the materials are non-toxic. However, because the frames include glass components, adult supervision is recommended for younger children to prevent accidental drops or breakage.

6. How should I clean the glass frames or linen albums?

Use a soft, dry cloth—or a lightly dampened one when needed—to wipe the surfaces gently. Avoid harsh cleaners or abrasive tools to prevent scratches and maintain the original finish of the glass and fabric.

7. How can I add my own photos and notes?

The linen albums include a window on the cover where you can place a favorite photo. The inner pages also provide space for writing notes, dates, or short messages, so you can organize and record memories in a meaningful way.

8. Are the frames and albums good gift options?

Definitely. Their timeless style and practical design make them ideal for gifting on birthdays, weddings, anniversaries, holidays, or family celebrations.

9. Do the frames or albums require any assembly?

No additional setup is needed. Frames come ready for photo placement, and albums can be used immediately right out of the packaging.

10. Where can these items be used?

They work well in just about any setting—living rooms, home offices, bedrooms, or workplace desks. The simple, elegant design blends easily with most decor styles.

11. What should I do if my order arrives damaged or incorrect?

If your package shows signs of damage or you receive the wrong item, contact our support team with your order details and photos of the issue. We will help arrange a replacement or other appropriate solution.

12. Do you ship internationally?

At the moment, we offer shipping only within the mainland United States. Deliveries to Alaska, Hawaii, Puerto Rico, or U.S. military bases are not currently available.

13. How can I get support if I still have questions?

If you need additional assistance, feel free to reach out:
Phone: +1 (218) 526‑6584
Email: service@cokiyaya.store
Hours: Monday–Friday, 7:30 AM–5:30 PM (EST)