Payment Policy

At Cokiyaya, we prioritize a smooth, secure, and convenient checkout experience for our customers. To ensure the highest level of payment security, we currently accept PayPal as the exclusive payment method on our website.

Accepted Payment Method

PayPal – A globally recognized online payment platform, allowing payments directly through your PayPal account or via a linked debit/credit card without exposing your financial details to third parties.

Step-by-Step PayPal Payment Process

  1. Add Items to Your Cart

    • Browse our website and select the items you wish to purchase.

    • Click Add to Cart and proceed to checkout when ready.

  2. Select PayPal at Checkout

    • On the payment screen, choose PayPal as your preferred method.

    • Click the PayPal Checkout button to continue.

  3. Log In or Pay with Card

    • You will be redirected to PayPal’s secure website.

    • Log in to your PayPal account, or if you prefer, pay directly with a supported debit or credit card via PayPal without creating an account.

  4. Verify Order Details

    • Carefully review your order, shipping address, and total amount before confirming.

    • Ensure all information is accurate to prevent delays.

  5. Complete Your Payment

    • Click Pay Now to finalize your purchase.

    • After successful payment, you will be automatically redirected back to the Cokiyaya website.

  6. Confirmation & Tracking

    • Once payment is processed, a confirmation email will be sent, containing your order details and tracking information once the shipment is prepared.

Security and Privacy

  • All transactions are secured using SSL encryption, safeguarding your personal and financial information.

  • Cokiyaya never stores credit card or PayPal login information on our servers.

  • You may always view your payment history and status directly through your PayPal account.

Payment Troubleshooting

  • If your payment is declined or fails, you will receive an email notification.

  • To retry payment, return to the checkout page and follow the PayPal payment process again.

  • For issues related to PayPal accounts, login problems, or payment disputes, please contact PayPal customer service directly for assistance.

Important Notes

  • Only PayPal payments are accepted. Other payment methods, including credit card processing outside of PayPal, bank transfers, or cash-on-delivery, are not supported.

  • Using PayPal ensures that your financial data is handled securely by a trusted third-party processor.

  • Payment completion is required before your order is processed for shipping. Orders without successful payment will not be fulfilled.

Additional Recommendations

  • For first-time PayPal users, ensure your account is verified and linked to a valid funding source before placing an order.

  • Always double-check your shipping address to avoid delays or misdelivery.

  • Keep your confirmation email for reference, as it contains order number, payment details, and shipment tracking information.

Contact Cokiyaya

Phone: +1 (218) 526-6584
Email: service@cokiyaya.store
Business Hours: Monday – Friday, 7:30 AM – 5:30 PM (EST)
Address: Room 45, No. 45, Miaotou Road, Zhengguoyang Village, Zhengguo Subdistrict, Zengcheng District, Guangzhou, Guangdong, China