Refund & Returns Policy

At Cokiyaya, your satisfaction is our top priority. We understand that sometimes products may not meet expectations, and we strive to make our return and refund process as simple and transparent as possible. Our goal is to ensure every customer can shop with confidence and peace of mind.

Return Eligibility and Timeframe

We gladly accept returns for eligible items within 30 days of delivery. To qualify for a return:

  • The product must be unused and in its original condition.

  • All original packaging, tags, and accessories must be included.

Items that have been used, damaged, or otherwise do not meet the above criteria are not eligible for return.

Handling Fee and Return Shipping

All returned items are subject to a 1% handling fee, which will be deducted from your refund. Customers are responsible for covering the cost of return shipping. For safe delivery, we strongly recommend using a trackable shipping method to ensure your package arrives securely.

Return Address:

Room 45, No. 45, Miaotou Road, Zhengguoyang Village, Zhengguo Subdistrict, Zengcheng District, Guangzhou, Guangdong, China

How to Request a Return or Refund

To initiate a return or request a refund, please:

  1. Contact our support team through service@cokiyaya.store or call +1 (218) 526-6584.

  2. Provide your order number and a brief explanation of why you are returning the item.

  3. Follow the instructions provided by our team to ship the item back to us.

Refund Process

After we receive and inspect your returned item:

  • You will receive an email confirmation regarding the status of your return.

  • Approved refunds will be processed back to your original payment method within 5 business days, minus the 1% handling fee.

  • Please note that refunds will only be issued once the item has been inspected and meets the return eligibility criteria.

Exchanges

We do not provide direct exchanges at this time. If you wish to obtain a different item, please return your original purchase for a refund and place a new order for the desired product.

Damaged or Incorrect Items

If your order arrives damaged or contains the wrong item, please contact us within 7 days of receiving your package. Include your order number and photos of the item. We will work to resolve the issue at no additional cost to you, either by sending a replacement or issuing a full refund.

Taxes and Duties

Customers are responsible for any applicable customs duties, import taxes, or other charges. These fees are collected upon delivery by the local government and vary depending on the destination. We recommend checking your country’s import regulations before placing an order. These charges are not paid to Cokiyaya and are not set by our company.

Customer Support

If you have questions or need assistance with a return or refund, our friendly customer support team is available during business hours: Monday – Friday, 7:30 AM – 5:30 PM (EST). You can reach us by:

We are committed to providing a smooth, fair, and transparent return and refund process. Your satisfaction is important to us, and we aim to ensure every order meets your expectations.