Terms of Service

Welcome to Cokiyaya (https://cokiyaya.store). These Terms of Service (“Terms”) explain the rules and guidelines for using our website, purchasing products, and interacting with our services. By accessing or using our site, you agree to these Terms. If you do not agree, please refrain from using the website or making purchases.

Contact Information

For any inquiries or assistance regarding these Terms, you may reach us at:
Email: service@cokiyaya.store
Phone: +1 (218) 526-6584
Address: Room 45, No. 45, Miaotou Road, Zhengguoyang Village, Zhengguo Subdistrict, Zengcheng District, Guangzhou, Guangdong, China
Business Hours: Monday – Friday, 7:30 AM – 5:30 PM (EST)

1.Eligibility

By using Cokiyaya, you confirm that you are at least 18 years old or accessing the site under parental or legal guardian supervision. You represent that you have the legal authority to enter into binding agreements in your jurisdiction.

2.Account Security

Users are responsible for keeping account credentials confidential. Any activity conducted under your account is your responsibility. Cokiyaya reserves the right to suspend or terminate accounts that breach these Terms or are used for illegal or fraudulent activities.

3.Acceptable Use

You agree to use the website only for lawful purposes and not to engage in conduct that may harm Cokiyaya, its systems, or other users. This includes refraining from uploading harmful software, attempting unauthorized access, or disrupting website operations.

4.Orders and Payment

All purchases are subject to availability. Cokiyaya may cancel or decline orders at its discretion. Payments are securely processed via third-party providers, and credit card information is not stored on our servers.

5.Product Descriptions and Pricing

We aim to maintain accurate product descriptions and pricing; however, we reserve the right to correct errors or update information without notice. Prices are listed in USD.

6.Intellectual Property

All website content, including images, graphics, logos, text, and software, is owned by Cokiyaya or its licensors. Users may not copy, distribute, or commercially exploit any content without prior written consent.

7.Prohibited Actions

Users may not use the site to:

  • Violate local, state, or federal laws

  • Spread viruses, malware, or harmful code

  • Interfere with website performance or other users’ experiences

  • Misrepresent themselves or their relationship to Cokiyaya

8.Product Usage

Products should be used only for their intended purposes. Users must follow instructions and exercise caution to prevent damage, injury, or misuse.

9.Returns and Refunds

Returns are accepted within 30 natural days of delivery for items in original condition. Customers are responsible for return shipping costs and a 1% handling fee.

To request a return or refund, contact service@cokiyaya.store or call +1 (218) 526-6584 and follow the provided instructions. The return address is Room 45, No. 45, Miaotou Road, Zhengguoyang Village, Zhengguo Subdistrict, Zengcheng District, Guangzhou, Guangdong, China.

10.Shipping and Delivery

Orders are processed within 1–3 natural days. Standard shipping is free for U.S. mainland orders. Shipping is not available to Alaska, Hawaii, Puerto Rico, minor U.S. islands, or military bases. Estimated delivery to the continental U.S. is 15–20 natural days. Delivery times may be extended due to customs inspection, holidays, or transportation delays.

11.Shipping Fees

  • Standard shipping: $0.01–$59.99: $9.99; orders $60 and above: free.
  • Expedited shipping via UPS: $14.99.
    Customers are responsible for any applicable customs duties, import taxes, or other charges. Fees must be paid when the shipment reaches the destination country and are not collected by Cokiyaya.

12.Order Tracking

Tracking numbers are provided via email once an order ships. Shipments can be tracked at https://www.17track.net/en.

13.Limitation of Liability

Cokiyaya is not liable for indirect, incidental, or consequential damages, or any loss of data, revenue, or profits resulting from use of the website or products.

14.Warranties

Products and services are provided “as is” and without warranties, either express or implied. The site is provided without guarantee of uninterrupted, secure, or error-free operation.

15.Indemnification

Users agree to indemnify and hold Cokiyaya, its officers, employees, and affiliates harmless from any claims, losses, liabilities, or expenses arising from misuse of the website, violation of these Terms, or infringement of third-party rights.

16.Termination

Cokiyaya reserves the right to suspend or terminate access to the website at any time for violations of these Terms or conduct harmful to other users or the company.

17.User Content

Users who submit content must ensure it is lawful, non-infringing, and appropriate. Cokiyaya may remove content at its discretion.

18.Privacy and Data Security

Personal data is managed according to Cokiyaya’s Privacy Policy. Users’ information is not sold, and personal data is not used for advertising without consent. SSL encryption is used to protect data.

19.Children’s Access

Our services are intended for adults or minors with parental consent. We do not knowingly collect information from children under 16. Any data collected from minors without consent will be deleted.

20.Governing Law

These Terms are governed by the laws of the United States. Any disputes will be resolved under applicable U.S. law.

21.Changes to Terms

Cokiyaya may update these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.

22.Customer Support

For assistance regarding these Terms or any aspect of your order, contact:
Email: service@cokiyaya.store
Phone: +1 (218) 526-6584
Address: Room 45, No. 45, Miaotou Road, Zhengguoyang Village, Zhengguo Subdistrict, Zengcheng District, Guangzhou, Guangdong, China
Business Hours: Monday – Friday, 7:30 AM – 5:30 PM (EST)